Shipping Policy

Effective Date: September 12, 2024
Store: Glowsee
Website: https://glowsee.com/

At Glowsee, shipping is not just a logistical step—it is a commitment. When customers place an order for children’s clothing such as boys’ tops, girls’ bottoms, dresses, or coordinated sets, they are trusting us to deliver comfort, quality, and reliability to their doorstep. This Shipping Policy provides a comprehensive explanation of how orders are processed, shipped, and delivered, ensuring full transparency at every stage of the purchasing journey.

We have structured our operations to balance speed, consistency, and accountability, using trusted carriers and clearly defined timelines so that every customer knows exactly what to expect.

1. Order Processing & Handling

Every order placed with Glowsee enters a streamlined fulfillment workflow designed to minimize delays and maintain accuracy.

Processing Schedule

• Processing Days: Monday through Friday
• Cut-Off Time: 5:00 PM (EST)
• Handling Time: 1 business day

Orders submitted before 5:00 PM EST on a business day are processed the same day. Orders placed after the cut-off time are processed on the next business day.

Orders placed during weekends (Saturday and Sunday) or on public holidays will be queued and processed on the next available business day.

Handling Definition

Handling time refers to the period required to:

• Verify order details
• Prepare and package items
• Assign a shipping carrier
• Generate tracking information

Glowsee maintains a strict 1 business day handling commitment, ensuring rapid progression from order confirmation to shipment.

2. Shipping Coverage Area

Glowsee currently ships within the United States. All shipping timelines and policies described here apply exclusively to domestic deliveries.

We are actively working on expanding international shipping options in the future, but at present, orders outside the United States are not supported.

3. Shipping Costs

We believe in simplicity and fairness when it comes to pricing. That is why Glowsee offers a flat-rate shipping model.

Shipping Fee Structure

This rate applies regardless of:

• Order size
• Number of items
• Product category (boys’ tops, girls’ bottoms, dresses, or sets)

There are no hidden handling fees or surcharges added at checkout.

4. Delivery Timeframes

Delivery time consists of two distinct phases: handling time and transit time.

4.1 Handling Time

4.2 Transit Time

4.3 Total Delivery Estimate

These estimates represent typical delivery performance. Actual delivery times may vary depending on factors beyond Glowsee’s control, including carrier operations, weather disruptions, and seasonal demand.

5. Shipping Carriers

To ensure dependable delivery across all regions, Glowsee partners with established national shipping providers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection is automatically determined based on:

• Delivery address
• Package size and weight
• Operational efficiency

While customers cannot manually select a carrier, all shipments are fully trackable regardless of which provider is used.

6. Order Cut-Off Time Policy

Glowsee operates on a strict daily cut-off schedule to maintain efficiency.

This cut-off ensures that orders are processed promptly while maintaining accuracy and quality in fulfillment.

7. Tracking & Shipment Confirmation

Once an order has been shipped, customers will receive a confirmation email containing:

• Tracking number
• Assigned shipping carrier
• Direct tracking link

Tracking Activation

Tracking information may take 24 to 48 hours to become active after shipment confirmation.

Customers are encouraged to monitor their shipment using the provided tracking link for real-time updates.

8. Delivery Expectations & Customer Responsibility

To ensure successful delivery, customers must provide accurate and complete shipping information.

Required Information

• Full name
• Street address
• Apartment, suite, or unit number (if applicable)
• City, state, ZIP code

Glowsee is not responsible for delivery delays or failures caused by:

• Incorrect addresses
• Missing unit numbers
• Incomplete delivery details

If a package is returned due to an address issue, the customer may be required to pay additional shipping fees for reshipment.

9. Split Shipments

Orders containing multiple items—such as a mix of dresses, boys’ tops, girls’ bottoms, or sets—may be fulfilled in separate packages.

Reasons for Split Shipments

• Inventory distribution across warehouses
• Packaging efficiency
• Availability of items

What to Expect

• Each shipment will include its own tracking number
• Packages may arrive on different dates

This approach ensures faster delivery rather than delaying the entire order.

10. Missed Deliveries

If a delivery attempt is unsuccessful, the shipping carrier may:

• Leave a delivery notice
• Attempt redelivery
• Hold the package at a local facility for pickup

Customers should follow the instructions provided by the carrier and use the tracking information to coordinate next steps.

11. Shipping Delays

While Glowsee adheres to strict timelines, certain factors may cause delays beyond our control:

• Severe weather conditions
• Carrier operational disruptions
• High shipping volumes (e.g., holidays, sales events)
• Address verification issues

If your order exceeds the estimated delivery window, please contact our support team for assistance.

12. Lost Packages

If a package is lost during transit:

1. Contact Glowsee support
2. Provide your order number
3. Allow time for carrier investigation

We will work directly with the shipping provider to resolve the issue and determine the appropriate outcome, which may include replacement or refund where applicable.

13. Stolen Packages

If tracking indicates that a package has been delivered but cannot be located:

• Check with neighbors or household members
• Verify delivery location (mailbox, front door, etc.)
• Contact the carrier for additional details

Glowsee is not responsible for stolen packages after confirmed delivery, but we will assist customers in investigating the situation where possible.

14. Damaged Shipments

If an item arrives damaged:

• Notify us within 48 hours of delivery
• Provide clear photos of the damaged item and packaging
• Include your order number

Our team will review the case and determine the appropriate resolution.

15. Address Changes & Order Modifications

Customers may request address changes only before shipment.

Important Notes

• Requests must be sent promptly after placing the order
• Changes cannot be guaranteed once processing has begun
• Orders already shipped cannot be modified

16. Shipping Restrictions

At this time, Glowsee does not support:

• International shipping
• Expedited or overnight delivery options
• Certain P.O. Box deliveries (depending on carrier limitations)

17. Customer Support

Glowsee provides dedicated customer support to assist with all shipping-related inquiries.

Contact Information

We aim to respond to all inquiries within 24 hours during operational days.

18. Commitment to Transparency

Glowsee is committed to providing clear and accurate shipping information so customers can make informed purchasing decisions.

Our shipping model is built on three principles:

• Clarity: Straightforward pricing and timelines
• Consistency: Reliable handling and delivery processes
• Accountability: Support at every stage of the shipment

19. Summary of Shipping Details

Glowsee is dedicated to delivering more than just products. Every shipment represents a promise—to provide dependable service, timely delivery, and a seamless experience from checkout to doorstep. Whether it’s everyday essentials or special outfits for children, each order is handled with precision and care.