Cancel/Change Order

Effective Date: September 12, 2024
Store: Glowsee
Website: https://glowsee.com/

At Glowsee, we move fast—because when you order children’s clothing, you don’t want it stuck in limbo. Whether it’s boys’ tops, girls’ bottoms, dresses, or matching sets, every order enters processing quickly to meet our delivery timelines.

That speed is great for shipping, but it also means order changes and cancellations have a limited window. This policy explains exactly what you can (and can’t) modify after placing an order—no confusion, no guesswork.

1. Order Cancellation Policy

1.1 Cancellation Window

Orders can only be canceled before they enter processing.

Key Details

Because our handling time is 1 business day, most orders are processed very quickly—often the same day if placed before the cut-off time.

1.2 When Cancellation Is Not Possible

Once your order has entered processing or has been shipped:

• Cancellation is no longer possible
• The order must follow the Return & Refund Policy instead

Glowsee does not intercept or recall packages already handed over to shipping carriers.

1.3 How to Request a Cancellation

To cancel an order:

1. Email support@glowsee.com immediately after placing your order
2. Include:
• Order number
• Full name
• Cancellation request

Response Time

Our team reviews requests as quickly as possible during support hours:

• 8:00 AM – 7:00 PM (EST), Monday – Saturday

If your request is received before processing begins, we will confirm cancellation.

1.4 Cancellation Refunds

If your cancellation is successful:

Refunds will be issued to the original payment method.

2. Order Change Policy

2.1 What Can Be Changed

Customers may request changes before processing begins, including:

• Shipping address
• Product size or variant
• Item selection (if available)

2.2 Change Limitations

Due to rapid order processing:

• Changes are not guaranteed
• Requests must be submitted immediately after placing the order
• Once processing starts, no changes can be made

2.3 Address Changes

Important Notes

If an incorrect address is provided and the order ships:

• Glowsee is not responsible for delivery issues
• Customers may need to contact the carrier directly

2.4 Item Changes

If you want to change items (e.g., switch sizes or styles):

• Requests must be made before processing
• Availability is not guaranteed
• If unavailable, cancellation may be required instead

3. Orders Already Shipped

Once an order has been shipped:

• It cannot be canceled
• It cannot be modified

What You Can Do Instead

• Wait for delivery
• Submit a return request within 60 days
• Receive a refund after processing (up to 12 days)

This ensures consistency with our Return & Refund Policy.

4. Failed Cancellation or Change Requests

If your request cannot be completed because the order has already been processed:

• The order will continue to shipment
• You may initiate a return after delivery

Glowsee prioritizes fast fulfillment, which limits post-order flexibility—but ensures quicker delivery overall.

5. Duplicate Orders

If you accidentally place multiple orders:

What to Do

• Contact us immediately
• Provide all related order numbers

Possible Outcomes

6. Incorrect Orders Placed by Customer

If an order is placed incorrectly (wrong item, size, or address):

• Contact us immediately for correction
• If already processed, changes cannot be made
• Return process will apply after delivery

Glowsee is not responsible for errors made during checkout, but we will assist wherever possible.

7. Fraud Prevention & Order Review

Glowsee may delay or cancel orders if:

• Suspicious activity is detected
• Payment cannot be verified
• Order details appear inconsistent

In such cases:

• Customers may be contacted for verification
• Orders may be canceled for security reasons

8. Communication Expectations

Timing is everything when it comes to cancellations and changes.

Best Practice

• Contact us immediately after placing your order
• Do not wait until the next day

Even a short delay can mean your order has already moved into processing.

9. Customer Support

Our support team is ready to assist with cancellations and order changes.

Contact Information

We aim to respond as quickly as possible, especially for time-sensitive requests.

10. Policy Summary

11. Final Notes

Glowsee operates on a fast fulfillment model to ensure that your order—whether it’s a simple everyday outfit or a full set for a child—reaches you quickly and reliably.

That speed means one thing: decisions happen early.

If you need to cancel or change an order, act fast. Once the system moves, it doesn’t look back—but it does make sure your package is already on its way.

If anything feels unclear or urgent, our team is always available to step in and help.