FAQs

Effective Date: September 12, 2024
Store: Glowsee
Website: https://glowsee.com/

Let’s be real—when shopping online, especially for kids’ clothes, questions pop up fast. Sizing, shipping speed, returns… all the “wait, what if…?” moments.

This FAQ cuts through the noise and gives you straight answers. No fluff, no runaround—just exactly what you need to know when shopping at Glowsee.

1. Orders & Checkout

1.1 How do I place an order?

Browse the website, select your items (boys’ tops, girls’ bottoms, dresses, or sets), choose size and quantity, then proceed to checkout. Follow the steps to complete payment using PayPal or Venmo.

1.2 Can I change or cancel my order after placing it?

Yes—but only before it enters processing.

• Orders process quickly (within 1 business day)
• Cut-off time is 5:00 PM EST (Monday – Friday)

If you need changes, email support@glowsee.com immediately. After processing starts, changes are no longer possible.

1.3 I entered the wrong address—what should I do?

Contact support right away.

• If the order hasn’t been processed → we can update it
• If already shipped → changes are no longer possible

Always double-check your address before placing an order.

1.4 Will I receive an order confirmation?

Yes. Once your payment is successful, you’ll receive a confirmation email with your order details.

If you don’t see it, check your spam folder or contact support.

2. Payment

2.1 What payment methods do you accept?

No other payment methods are available at this time.

2.2 When will I be charged?

You are charged immediately at checkout once your payment is confirmed.

2.3 Is my payment secure?

Yes. All payments are processed through secure, encrypted systems. Glowsee does not store sensitive financial information.

2.4 Why was my payment declined?

Common reasons include:

• Insufficient funds
• Account restrictions
• Incorrect details
• Security blocks from PayPal or Venmo

Contact your payment provider to resolve the issue.

3. Shipping & Delivery

3.1 How much is shipping?

No hidden fees. What you see is what you pay.

3.2 How long does delivery take?

3.3 When do you process orders?

• Monday – Friday
• Cut-off time: 5:00 PM EST

Orders after the cut-off are processed the next business day.

3.4 Which carriers do you use?

We ship via:

• USPS
• UPS
• FedEx

Carrier selection depends on your location and logistics.

3.5 How do I track my order?

Once shipped, you’ll receive:

• Tracking number
• Carrier details
• Tracking link

Tracking may take 24–48 hours to update.

3.6 Why did my order arrive in multiple packages?

Some orders ship separately due to inventory or packaging efficiency. Each package will have its own tracking number.

4. Returns & Refunds

4.1 What is your return policy?

4.2 How long do refunds take?

Refunds are issued to your original payment method.

4.3 Do I have to pay for return shipping?

4.4 Can I exchange an item?

No direct exchanges.

Instead:

1. Return the item
2. Place a new order

4.5 What if my item is damaged or incorrect?

Contact us within 48 hours of delivery with:

• Photos of the item
• Order number

We’ll resolve it with a replacement or refund.

5. Products & Sizing

5.1 What products do you sell?

Glowsee specializes in children’s clothing, including:

• Boys’ Tops & Bottoms
• Girls’ Tops & Bottoms
• Dresses
• Matching Sets

5.2 How do I choose the right size?

Check the product page for sizing details.

Tip: If between sizes, consider sizing up for growing kids.

5.3 Will the colors look exactly the same as online?

Colors may vary slightly due to screen settings and lighting.

6. Delivery Issues

6.1 My package says delivered, but I didn’t receive it—what now?

• Check with neighbors or household members
• Look around your delivery area
• Contact the carrier

If still missing, email us—we’ll help investigate.

6.2 What if my package is lost?

Contact support with your order number. We’ll work with the carrier to resolve it.

6.3 Do you ship internationally?

Currently, we only ship within the United States.

7. Account & Support

7.1 Do I need an account to order?

No. You can check out as a guest.

7.2 How do I contact customer support?

7.3 How fast do you respond?

We aim to reply within 24 hours during business days.

8. Policies & General Questions

8.1 Do you charge hidden fees?

No. Shipping is a flat $6.99, and there are no hidden charges.

8.2 Can you guarantee delivery dates?

We provide estimates, but exact delivery dates depend on carriers and external conditions.

8.3 What happens if I violate your policies?

Orders may be canceled, and access to services may be restricted if necessary.

9. Quick Summary

10. Still Got Questions?

If something’s still unclear—or you just want a human answer instead of scrolling endlessly—reach out.

Glowsee support is built to actually help, not stall.

Email: support@glowsee.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday